Ask us anything.
Most of it is answered here.

By credit card when you book online, or in cash to your guide on the day. Card payments are taken before the booking is confirmed; cash bookings are confirmed by WhatsApp and paid to the guide at pickup.

Up to 2 hours before your preferred departure time, for group tours and private days alike. For a guide in a language other than English, book a day or two ahead.

The group tours run with 4 or more guests. If fewer have booked, we refer you to a partner operator so you can still do the tour that day, or you can switch to a private day with us.

Yes, free of charge up to 4 hours before your pickup time, by WhatsApp or email. Card payments are refunded in full.

On private days we do our best to. If a licensed tour company offers the same private day for less, send us a link or screenshot before you travel and we will try to match it. It is a promise to try, not a guarantee.

Children aged 2 and under travel free. Children under 12 pay $10 less than the adult price on every tour.

From your hotel, guesthouse or Airbnb anywhere in Siem Reap, including outside the city centre. If you would rather meet us, the meeting point is Elia Greek Cafe near Pub Street.

Back at your hotel, or anywhere you prefer: Pub Street, the Old Market, a restaurant. Tell your guide on the way back.

The Kompong Phluk sunset tour picks up at 2:00 pm and the Kompong Khleang sunset tour at 1:30 pm, every day. Private days leave whenever you choose; the builder works the time back from sunset.

We go. The boats are covered, the rain usually passes, and the lake after a storm is the best light of the day. Bring a light rain jacket between June and October.

August to January, when the water is high, the forest is flooded and the canoes run. The dry season, February to July, shows a different village on dry ground beneath the stilts. Our lake guide has a month-by-month table.

At the ticket centre before you board. There are no toilets on the boats, so go before the boat trip; the lake part of the afternoon is about two hours.

Walking sticks and bad knees are no problem; boarding involves a few wooden steps and the crew help. Wheelchairs are not recommended: the landings, boats and village walkways cannot take them.

Yes. The boats are stable and there are life jackets in both the main boat and the canoes. We do not have car seats in the vans, so bring your own if you need one.

Group tours are in English. On private days we can provide guides in most major languages, including French, Spanish, Italian, German and Russian, with a day or two's notice; a non-English guide cannot be guaranteed on last-minute bookings.

Snacks and water are included on every tour; meals are an add-on on private days. The food is cooked, never raw, and vegetarian and vegan options are available. Tell us about allergies when you book.

Shoulders covered for the pagoda stop (no tank tops), sunscreen, a hat, a light jacket for the boat after sunset, and small cash for snacks at the village stalls. Water is provided.

Photos are welcome; please ask before photographing people in their homes, and never take close-up photos of children. Drones are allowed on the lake.

About two hours on the water on the Kompong Phluk tour, including the flooded forest rowboat, and a little longer at Kompong Khleang. The whole afternoon is 4.5 to 6 hours door to door.

Kompong Phluk for the flooded forest and the shortest drive; Kompong Khleang for the biggest, most authentic village and the fewest tourists; Mechrey for quiet and birds. Chong Kneas only if you have an hour. Our villages page compares all four.

Not with us. Boat tickets and entrance fees are included and paid to the community cooperatives at the official price. We make no school, orphanage or souvenir stops and take no commissions.

We use the community boats and pay the community price, so every ticket goes to the boat crews and the commune. Our guides are from the villages, and the stops we make are at village stalls and family businesses.

The Tonle Sap Experience is locally owned and operated in Siem Reap since 2017, and the largest provider of lake and floating village experiences in Cambodia. Our guides grew up in Kompong Phluk and Kompong Khleang.

Our guides are trained in child protection. We ask guests not to give money or sweets to children, not to photograph children close up, and not to visit schools or orphanages as tourists.

WhatsApp +855 97 691 9784 is fastest, any time of day. Or email book@floatingvillagetours.com. Our office is at #14 Wat Enkosai, Siem Reap.